At DigiSandesh, we value your trust and strive to provide a clear and fair refund policy. This document outlines the terms and procedures related to refunds, replacements, and other resolutions available to our customers. Please read carefully to understand our commitment to transparency and service quality.

1. Overview

Our refund policy is designed to provide clarity and confidence when purchasing our digital products, tools, or subscriptions. While we make every effort to ensure customer satisfaction, the nature of digital products requires specific guidelines for refunds and replacements.

2. Eligibility for Refunds and Replacements

Subscription-Based Services

  • Continuous Non-Functionality: If the tool or service you’ve subscribed to does not function as expected for a continuous period of 7 days, you may be eligible for either a refund or a replacement.
  • Initial Action: Upon receiving a report, our team will provide technical support to resolve the issue. If the problem persists, we offer the option of a replacement or refund.

Digital Products and Courses

  • All Sales Are Final: Digital products, such as e-books, software, templates, or online courses, are non-refundable once delivered.
  • Technical Issues: If you encounter technical issues within 7 days of purchase, we will provide technical support to resolve the problem. In cases where the issue cannot be fixed, we may provide a replacement of equal value.

3. Replacement Policy

To ensure fair use and access to our resources, each customer is entitled to one free replacement within a 30-day period. This allows us to maintain efficient support for all users while ensuring high-quality service.

4. Refund Process

If your request meets our eligibility criteria, we’ll initiate a refund as follows:

1. Initial Review

  • Once we receive a refund request, our support team will review the case within 24-48 hours. During this period, we may request additional information or screenshots to verify the issue.

2. Attempts to Resolve the Issue

  • If the issue appears resolvable, we will offer technical support or provide a replacement. For non-functioning tools, we may troubleshoot, update, or provide an alternative tool.

3. Final Refund

  • If the problem cannot be resolved after multiple attempts, a full refund will be issued. Refunds are processed within 5-7 business days using the original payment method.

Example Calculation for Subscription Refunds

For example, if you purchased a 1-year subscription for ₹1599 and used it for 7 months before encountering a persistent issue, we calculate the refund as follows:

  • Total cost: ₹1599 for 12 months.
  • Cost per month: ₹1599 / 12 = ₹133.25.
  • Used months: 7 months x ₹133.25 = ₹932.75.
  • Refund amount: ₹1599 – ₹932.75 = ₹666.25.

This partial refund is only available for subscription-based services, calculated based on the months of usage before the issue.

4. Refund Policy & Terms for Google Drive Folder

By purchasing our Google Drive folder services, you agree to the following terms and conditions:

  1. Storage Provision: We provide a private folder in your Google Drive with a storage capacity of 100 GB. This is not an upgrade to your Google account’s storage but an added folder with specified storage limits.
  2. Non-Reversible Transfer: Once the folder is transferred to your Google Drive account, the process is final and cannot be reverted. Please ensure you agree with this condition before proceeding with the transfer.
  3. Refund Terms:
    • If you request a folder removal or account reversal, only 40% of the paid amount will be refunded. A deduction of 60% is applied to cover service and processing fees.
    • Refunds will only be processed if the folder removal request is made within 14 days of purchase. After this period, no refunds are applicable.
  4. Usage Limitations: The folder provided is intended for personal and non-commercial use. Any misuse or sharing beyond the intended user may result in account limitations or removal without refund.
  5. Acceptance of Terms: By purchasing, you acknowledge and agree to abide by these terms and conditions. It is essential to review and understand our policies fully to ensure satisfaction with our service.

Only proceed with the purchase if you agree with the terms mentioned above. Thank you for choosing our service!

5. “Lifetime” Subscription Clarification

DigiSandesh does not provide “true lifetime” subscriptions. When we use the term “lifetime”, it refers to a maximum 2-year guarantee from the date of purchase.

  • Support Period: After the 2-year period, any support, repairs, or replacements may be subject to additional fees.
  • Transparency on Lifetime Use: By “lifetime,” we mean that the product or service is designed for durability but with a defined support period of 2 years.

This clarification helps ensure you receive reliable service while understanding the longevity and support limitations of our lifetime products.

6. Refund Policy for Canva Accounts

We offer two types of Canva accounts, each with specific refund guidelines.

Canva Pro (Edu) Account – 1-Year Validity

  • 60% Usage Rule: If your Canva Pro (Edu) account stops functioning after 60% of the subscription period (around 7 months), you are not eligible for a replacement.
  • Less than 60% Usage: If issues arise before reaching the 60% usage mark, we will either attempt to fix the issue or provide a replacement.

Canva Pro Reseller Panel

  • No Guaranteed Duration: Our Canva Pro Reseller Panel allows resellers to provide Canva Pro access to up to 500 users. However, as Canva does not offer a true lifetime plan, we do not guarantee the duration of the reseller panel’s functionality.
  • Understanding the Terms: Before purchasing, please acknowledge that this service does not come with a time-bound guarantee, as platform policies are beyond our control.

7. Conditions for Non-Refundable Products

DigiSandesh offers a range of non-refundable digital products, including templates, graphic design assets, e-books, and courses. Once delivered, these items are not eligible for refunds due to the nature of digital delivery and ownership transfer.

  • Replacement on Malfunction: If a product is defective or inaccessible within 7 days of purchase, we will provide support to resolve the issue or replace it with a similar product.
  • Commitment to Quality: While refunds aren’t available for digital products, we strive to ensure you receive high-quality items that function as intended.

8. How to Request a Refund or Replacement

To streamline the process, please follow these steps:

  • 1. Contact Us: Reach out via Email at sandesh.enq@gmail.com or WhatsApp at +91 7800807040.
  • 2. Provide Details: Include your order number, product details, a description of the issue, and relevant screenshots or documentation.
  • 3. Review Period: Our team will assess the request and respond within 24-48 hours with instructions on the next steps.

9. General Policies on Refunds and Replacements

  • No Refunds for Change of Mind: Once a tool or digital product is delivered, requests for refunds due to a change of mind or no longer needing the product will not be accepted.
  • Fair Usage Requirement: Customers are expected to use tools within reasonable limits. DigiSandesh reserves the right to deny refunds if there is evidence of misuse or abuse.
  • Refund Timeline: Approved refunds are processed within 5-7 business days and will be credited back to the original payment method.

10. Final Remarks on Refunds and Customer Satisfaction

At DigiSandesh, we are committed to providing quality digital products and services that empower our customers. While we strive for excellence, we recognize that issues may occasionally arise. Our Refund and Return Policy is designed to address any concerns fairly and promptly.

  • Commitment to Resolution: Our team is dedicated to resolving issues efficiently, whether through technical support, replacement, or, where applicable, refund.
  • Satisfaction Guarantee: We are here to assist you with any concerns, ensuring that you feel supported and valued as our customer.

11. Contact Information for Further Assistance

For any questions or additional clarification on our refund and return policies, please feel free to reach out to us at:

  • Email: sandesh.enq@gmail.com
  • WhatsApp: +91 7800807040
  • Owner: Sandesh Kushwaha, Kushinagar, Uttar Pradesh, India

Our team is ready to assist you and address any queries to ensure a smooth and transparent experience. Thank you for choosing DigiSandesh!