At DigiSandesh, we value your trust and want to provide a clear and fair refund policy. This page explains how we handle refunds, replacements, and other issues. Please read this carefully to understand our service quality and commitment to you.
- Overview Our refund policy is built to give you confidence when buying our digital products, tools, or subscriptions. Because we sell digital items, we have specific guidelines to ensure fairness for both the customer and our service.
- When can you get a Refund or Replacement? For Subscriptions: If a tool or service you subscribed to does not work for 7 days in a row, you can ask for a refund or a replacement. First, our team will try to fix the issue with technical support. If it still doesn’t work, we will offer you a replacement or your money back. For Digital Products and Courses: Items like e-books, software, templates, or online courses cannot be refunded once they are delivered. If you have a technical problem within 7 days of buying, we will help you fix it. If we can’t fix it, we may give you a different product of the same value.
- Replacement Policy To make sure everyone gets fair access to our support, each customer can get one free replacement every 30 days. This helps us keep our service high-quality for all users.
- The Refund Process If your case qualifies for a refund, we follow these steps: Step 1 Initial Review: Our support team will check your request within 24 to 48 hours. We might ask for screenshots or more details to verify the problem. Step 2 Fixing the Issue: If the problem can be fixed, we will provide technical help or a replacement tool. Step 3 Final Refund: If we cannot fix the problem after trying, we will issue a full refund. This usually takes 5 to 7 business days to show up in your original payment method.
- Subscription Refund Calculation If you use a long-term subscription and face a permanent issue later, we calculate the refund based on unused time. For example, if you paid 1599 for 12 months (which is about 133 per month) and used it for 7 months, we will refund the remaining 5 months. In this case, the refund would be 666.
- Google Drive Folder Rules By buying our Google Drive folder service (100 GB storage), you agree to these terms: The transfer is final and cannot be undone once the folder is in your account. If you want to remove the folder and get a refund within 14 days, we will refund 40% of the price. 60% is kept for service and processing fees. After 14 days, no refunds are possible. The folder is for personal use only; misuse can lead to account removal without a refund.
- Lifetime Subscription Meaning At DigiSandesh, the word “lifetime” means a 2-year guarantee from the date you buy it. After these 2 years, any repairs or replacements might require an extra fee. This ensures we can provide reliable support for a long period.
- Canva Account Rules Canva Pro (Edu) 1-Year: If the account stops working after 7 months (60% of the time), you are not eligible for a replacement. If it stops before that, we will fix or replace it. Canva Reseller Panel: Since Canva does not have a real lifetime plan, we cannot guarantee how long the reseller panel will last. Please understand this before buying.
- Non-Refundable Items Products like graphic design assets, templates, and e-books are not refundable because they are delivered instantly. If a product is broken, tell us within 7 days and we will replace it with a working one.
- General Rules No refunds are given for “change of mind” after a product is delivered. We expect customers to use tools fairly. If we see misuse or abuse of our system, we may deny a refund. All approved refunds take 5 to 7 business days to process.
- How to Contact Us If you need help, please reach out to us: Email: sandesh.enq@gmail.com WhatsApp: +91 7800807040 Owner: Sandesh Kushwaha, Kushinagar, Uttar Pradesh, India
