Welcome to DigiSandesh! We value your trust and aim to provide a seamless and transparent shopping experience. Our Refund and Return Policy is designed to give you complete clarity and confidence while purchasing any of our digital products, tools, or subscriptions. Please read the following carefully, as it outlines the terms under which refunds, replacements, and other resolutions are provided.
1. Tools Subscription Refund & Replacement Policy
At DigiSandesh, we know how crucial your tools are for your daily workflow. That’s why we aim to ensure that our tools subscription services remain fully functional at all times. However, if you encounter any issues, we have a clear refund and replacement policy for your convenience.
Eligibility for Refunds and Replacements:
If the tool you’ve subscribed to does not work as expected for a continuous period of 7 days, you are eligible for either a refund or a replacement. We will take immediate action to resolve the issue by providing the necessary technical support or a suitable replacement. If the problem persists, you have the option to request a refund.
Replacement Limitations:
To maintain fairness and quality service for all users, each customer is entitled to one free replacement within a 30-day period. This policy ensures that all customers receive timely and efficient support without affecting the availability of our resources for others.
Refund Process:
If, after several attempts, the issue cannot be resolved, we will issue a full refund. Refunds will be processed within 5-7 business days after approval, using the same payment method through which the purchase was made.
2. Digital Products & Paid Courses Refund Policy
Our digital products and paid courses are created with great care to offer maximum value and benefit. Due to the nature of these digital items, all sales are considered final, and no refunds will be provided once the product is delivered.
Refunds on Digital Products:
If, in rare circumstances, a digital product or course is found to be non-functional or inaccessible within 7 days of purchase, we will offer technical support to resolve the issue. If the problem persists and cannot be fixed, we will provide a replacement product of equal value. While refunds are not available for digital products, we are committed to ensuring that you receive what you paid for.
3. Canva Reselling Policy
We offer two types of Canva accounts, and each type comes with specific terms that you should be aware of before purchasing.
Canva Pro (Edu) – 1 Year Validity:
We provide Canva Pro (Edu) accounts with a 1-year validity. However, we do not guarantee that the account will remain functional for the entire year. If the account stops working after 60% of the subscription period has been completed, we will not provide a free replacement. This policy helps balance the risk of offering discounted Canva accounts while still ensuring that you get a significant portion of the subscription.
Canva Pro Reseller Account:
We also sell a Canva Pro Reseller Panel, which allows you to give access to Canva Pro for up to 500 users. However, we do not provide any guarantee on how long this panel will function. Many resellers promise lifetime access, but Canva does not offer any lifetime plan. As such, we are transparent that the reseller panel is sold without any time-bound guarantee. You are encouraged to make your purchase with full understanding of this.
If any of these terms seem unclear, or if you need further clarification, you can always reach out to us via email or WhatsApp before making your purchase.
4. Lifetime Warranty & Guarantee
We take pride in offering high-quality products that are designed to last. However, to ensure clarity around the use of the term “Lifetime Warranty”, it is essential to understand that “lifetime” refers to a period of 2 years from the date of purchase.
Warranty Coverage:
During this 2-year period, we guarantee the product’s functionality and will offer support, repairs, or replacements as needed. This applies to any defects that are due to material or workmanship issues.
Clarification on the Use of “Lifetime”:
The term “lifetime” in our marketing materials is used to indicate the durability and quality of our products, but it is not meant to imply perpetual support. After the 2-year warranty period, any further assistance, repairs, or replacements will be subject to additional fees.
5. General Refund and Replacement Process
How to Request a Refund, Replacement, or Support:
If you face any issues with your product or service, we’re here to help! Please contact us using the details below, and we will review your case within 24-48 hours.
- Email: sandesh.enq@gmail.com
- WhatsApp: +91 7800807040
- Website Owner – Sandesh Kushwaha (Kushinagar Uttar pradesh, India)
When submitting a request, please include the following:
- Your order number and product details.
- A description of the issue and relevant screenshots or documentation.
- Any additional information that may help our support team resolve the problem faster.
Our team will get back to you with a solution or further instructions, and in the case of refunds, the amount will be credited back to your original payment method within 5-7 business days after approval.
6. Final Remarks
At DigiSandesh, your satisfaction is our top priority. We work tirelessly to deliver high-quality digital products, tools, and services that help you achieve your goals. We are confident in the value we offer, and we stand by our Refund and Return Policy to ensure that you have peace of mind when making a purchase from us.
We understand that sometimes things may not go as planned, but rest assured that our support team is here to make things right. Whether it’s a replacement, technical support, or a refund, we are committed to finding a solution that meets your needs.
Please feel free to reach out if you have any questions or concerns about your purchase. We are always here to assist you!
Thank you for choosing DigiSandesh!
Last Edit Date – 06/07/2024