Welcome to DigiSandesh! We value your trust and strive to provide the best services and products. To ensure transparency and clarity, we have outlined our Refund and Return Policy. Please read this policy carefully to understand the terms under which refunds, returns, and replacements are provided. Your satisfaction is our priority, and we aim to resolve any issues you may encounter with our products and services.

1. Digital Products & Paid Courses

Our digital products and paid courses are carefully crafted to provide value and enhance your learning experience. However, due to the nature of digital products, all sales are final, and we do not offer refunds once the product has been delivered. This policy helps us protect the intellectual property and efforts invested in creating these products.

  • No Refund Policy: We encourage you to thoroughly review the product description, including all features and benefits, before making a purchase. Once the order is placed and the product is delivered, no refunds will be provided under any circumstances. Please make your purchase decision wisely, as we cannot reverse the transaction after delivery.

  • Product Non-Functionality: In the unlikely event that the digital product or course you purchased is non-functional or inaccessible, we are committed to resolving the issue promptly. If the product is found to be non-functional within 7 days of purchase, we will work to fix the problem or offer a replacement. However, refunds are not available even in such cases.

2. Tools Subscription Products

We understand that our subscription-based products are essential to your daily workflow, and we strive to maintain their functionality at all times. However, technical issues may occasionally arise, and we are here to support you.

  • Replacement or Refund Policy: If the subscription tool you have purchased does not function as intended for a continuous period of 7 days, you are eligible for a replacement or a refund. We recognize that your work should not be disrupted, and we aim to resolve any issues as quickly as possible.

  • Replacement Limitations: To maintain fairness and quality of service, each customer is entitled to one free replacement of the tool within a 30-day period. This limitation ensures that our resources are allocated efficiently and that all customers receive the best possible support.

3. Lifetime Warranty & Guarantee

We take pride in offering high-quality products that are built to last. However, it is important to clarify the terms associated with our “Lifetime Warranty & Guarantee” to manage expectations and provide accurate information.

  • Warranty Period: While some of our products may be marketed with a “lifetime guarantee,” it is important to note that this guarantee is not literally for a lifetime. We define the “lifetime” of a product as a period of 2 years from the date of purchase. During this 2-year period, we guarantee the product’s functionality and will offer support, repairs, or replacements as needed.

  • Clarification of Terms: The use of the term “lifetime” in our marketing materials is intended to convey confidence in the durability and quality of our products. However, for the purposes of warranty claims, the maximum coverage period is 2 years. After this period, the warranty expires, and any further support, repairs, or replacements will be subject to additional charges.

4. How to Request a Refund, Replacement, or Support

If you encounter any issues with our products or services, we encourage you to reach out to our customer support team. We are here to assist you and ensure that your experience with DigiSandesh is positive.

  • Contact Information: To request a refund, replacement, or support, please contact us via:

  • Process: When submitting a request, please provide your order details, a description of the issue, and any relevant screenshots or documentation. Our support team will review your request and respond within 24-48 hours with a resolution or further instructions.

5. Final Remarks

At DigiSandesh, we are committed to delivering high-quality digital products and services that meet your needs. We appreciate your understanding of our Refund and Return Policy and encourage you to reach out if you have any questions or concerns. Your satisfaction is our top priority, and we are dedicated to providing the best possible experience.